‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
As a product discovered over 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline may not seem like an obvious target for social media algorithms.
Nonetheless, its ascent as a popular subject on TikTok has placed it at the forefront of an promotional upheaval, where major corporations are spending big on content creators and reducing expenditure on marketing items in conventional outlets.
A Journey from Drilling to Digital
First created commercially in the 1870s by scientist Robert Cheeseborough, who observed drillers using on their skin with a derivative of drilling. Currently, a wave of content from users have documented the product’s widespread use in “practical tricks”.
It has been touted as a solution for polishing footwear or prolonging the scent of perfume, along with a cure for noisy doorways. Users have even applied it to prevent the annoyance of chip seasoning clinging to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, marketers at Unilever enhanced the tricks by having their research teams evaluate the claims and providing creators with the outcome data.
Suggestions that it lessened the sensation of spicy food on lips were given the thumbs up. This was also the case for ideas it could prolong perfume and revive leather bags. Proposals that it might brighten smiles or lengthen eyelashes were debunked.
The ‘Social Listening’ Strategy
Billboards and TV ads would once have formed the bulk of its promotional efforts. However, this online trend has helped convince executives to dramatically increase investment in content creators.
This observation of social channels to inform business strategy has been dubbed “social listening”. The company's chief executive, freshly instated, has suggested it is aiming to spend 50% of its massive marketing spend on platform-based material.
Adapting to New Consumer Habits
A leading Unilever executive, who is heading the digital initiative, said the company was merely adjusting to novel methods of engaging audiences. She said engaging on social media “without killing the party” was paramount.
“What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and talking about what they used.
“We are witnessing a departure from a broadcast model, where we would just transmit messages … Today, it's numerous dialogues, various groups. The shift of the algorithms means that these audiences appear specific, but they’re not.
“Having your brand advocated by other people, mentioned by individuals, this builds credibility and connection. Content makers are key. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
The approach indicates seismic changes happening in audience habits, with the youth demographic allocating more attention to apps like TikTok and Instagram than legacy broadcast and print media.
This change is evidenced by drops in traditional media advertising. Across Britain, advertising income for leading TV channels have dropped substantially in inflation-adjusted terms since 2019.
The Creator Economy Boom
This further signifies a media convergence as corporations essentially turn into content studios, collaborating with a multitude of digital creators to promote their goods.
An industry expert from a leading agency said: “Clearly, there is a migration of viewers from conventional channels and they’re spending a lot more time on digital video and image apps than they are watching live TV or reading print.
“Many companies report to us audiences believe endorsements from the individuals they follow over traditional advertisements. This is a persistent pattern.”
He added firms may also cut expenditures by focusing on influencers over big traditional media campaigns, which also permits simpler message refinement to test effectiveness.
Such methods are increasing. Promotional expenditure on the creator economy is rising at quadruple the rate than total media spending. Across the United States, it has over doubled since 2021 and is projected to reach tens of billions in 2025.
Traditional Media's Continued Place
Regardless of the massive shift, experts said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to drive countrywide discourse.
The executive noted: “Among the most effective advertising investments is still major broadcast spectacles. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”